IT HELP DESK

Indietro

Our client is a multinational company, global leader in the engineering and manufacturing of industrial solutions.
We are looking for the:
IT HELP DESK
Under the general direction of the IT Infrastructure Manager, this position will provide onsite technical and operational support for user assistance in all assigned software applications, maintenance of desktop/laptops, phones, basic network connectivity, user account management and permissions and assisting the Executive leadership team as necessary, coordinating external consultants and supporting the business in IT audits. This position will also support Corporate IT infrastructure projects including global PC/Server patching, PC imaging process, Anti-Virus and mobile device management deployment.

Main responsibilities:
• IT support for office and plant (hardware, systems, teleconferencing, etc.);
• Issue Resolution: troubleshoot, diagnose, and resolve end user and network issues. Research, analyze and recommend the implementation of software or hardware changes to correct any deficiencies or improve network performance;
• Security: understand and assist with the tools and process required to identify, test, deploy and support security patches and antivirus definition files to all PCs and servers;
• Network Connectivity: support for network connectivity or related network issues for the user community;
• Network Monitoring: analyze network activity and network problems to discover and prevent systematic errors. Recommend network design changes/enhancements for improved systems availability and performance;
• Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

Required Education/Experience/Skills:
• Bachelor's degree in Information Technology (preferred) or equivalent work experience;
• 5 years of experience in Helpdesk and/or server management roles;
• Excellent technical knowledge of laptop computers and Service Desk hardware, including but not limited to Windows 10 laptops and some experience with Active Directory;
• Experience supporting Office 365 and identity management components;
• Familiarity with Windows and Unix based server technologies;
• Professional Certifications such as ITIL preferred;
• Good level of English knowledge;
• Excellent interpersonal, communication and influencing skills to establish trust, credibility and rapport at all levels of the organization;
• Strong organizational skills, ability to manage multiple tasks, demonstrated prioritization skills;
• Strong ability to quickly learn new information system technology.

Work place: Zingonia (BG)

IAMA Risorse Umane ringrazia sin d'ora tutti coloro che invieranno la propria candidatura. Entro 30 giorni dalla ricezione entrerà in contatto con le candidature ritenute in linea con la posizione, trascorso tale termine la selezione è da intendersi conclusa.

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IAMA Risorse Umane S.r.l. - Autorizzazione a tempo indeterminato all'esercizio dell'attività di ricerca e selezione del personale rilasciata dal Ministero del Lavoro e della Previdenza Sociale in data 29.03.2010 Prot 13/I/0004226

Sedi	Lombardia/Bergamo
Settore	Industry e servizi
Business unit	Informatica